Refund policy

REFUND POLICY

The following policy applies to all orders placed with IMPRIMETESPLANS.COM as well as all companies and sub-companies belonging to the 9387-2935 Quebec Inc. group, including but not limited to AGENCE JCN, IMPRIMERIE JCN, LETTRAGE DRG, LETTRAGE RG, IMPRIMERIE LEGROS, NUPRINT MEDIAS, NUPRINT.CA, IMPRIMETESPLANS.COM, DRAPEAUPRO.CA.

Submissions and invoices are subject to correction. In case of errors or omissions, even if they have passed the acknowledgement stage, ITP reserves the right to make any necessary changes to a submission or invoice, even if it has already been paid.

ITP is not responsible for errors if the work is printed in accordance with the client's proof. Only the details written in the quotation or the description of a product will be those used to produce the order. No indication sent by email or written in comments will be considered as a commitment to respect from ITP. Only the description in the quote will be used.

ITP will not assume any financial responsibility for errors for which it is responsible or for damages resulting from such errors; ITP will only replace the order so that it meets the original specifications.

Claims for defects, damages or shortcomings must be presented by the customer in writing within fifteen (15) days after delivery. Failure to submit such a claim, in writing and within the specified time limit, constitutes irrevocable acceptance and acknowledgement that the work is in full compliance with the conditions and specifications. ITP's liability shall be limited to the specified selling price of any defective goods and shall in no event include special or consequential damages, including lost profits.

For all plans printed on synthetic media for long-term use, the product warranty is limited to manufacturing defects and/or broken or defective product at the time of product delivery only.
Upon receipt of the goods, if the customer does not file a claim for a valid breakage or problem with a supporting photo BEFORE using it, no credit or refund will be issued by ITP.


ITP cannot be held responsible for the use of the product by the customer who could, among other things, place his product outside during high winds or bad weather and which could cause damage to the product or simply be a victim of vandalism if left outside without supervision.


No claim will be accepted by ITP for any breakage or defect with the product once the customer has used it.