Shipping policy

DELIVERY AND DISTRIBUTION

The following policy applies to all orders placed with IMPRIMETESPLANS.COM as well as all companies and sub-companies belonging to the 9387-2935 Québec inc. group, including but not limited to AGENCE JCN, IMPRIMERIE JCN, LETTRAGE DRG, LETTRAGE RG, IMPRIMERIE LEGROS, NUPRINT MEDIAS, NUPRINT.CA, IMPRIMETESPLANS.COM, DRAPEAUPRO.CA.

1 – A delivery service is offered, for a fee that varies according to the distance to be covered. This delivery is provided by a courier company that cannot guarantee that all packages will be delivered the same day.

2 – No deliveries or pick-ups will be made on weekends. If you are absent at the time of delivery, the delivery charges will still apply. During normal business hours, any other delivery will be made, at your request, by a courier company whose charges will be added to your invoice.

4 – CAUTION - Although promised in good faith, the delivery date is not guaranteed and the seller cannot be held responsible for damages caused by any delay. This also applies to cases of force majeure (e.g. machine breakdown, strike, natural phenomenon, power failure, etc.)

5 – Deliveries made by an external courier service.

External delivery company: any delivery company or courier service that is a third party.

ITP is not responsible for delivery delays caused by any external delivery company. However, ITP will initiate search and claim procedures in the event that a package is lost by an outside delivery company. Lost orders will not be reprinted until the external delivery company has confirmed the loss of the packages and compensation is guaranteed.

The customer may have the lost order reprinted at the customer's expense pending confirmation and compensation from the outside shipping company. A credit will be issued to the customer's account when the search and claim procedures are completed.